Return Policy
Thank you for shopping at ECOOMART.STORE. We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
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1. Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
You must have the receipt or proof of purchase.
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2. Non-Returnable Items
Certain products cannot be returned, including:
Perishable goods (e.g., food, flowers)
Personal care items once opened
Gift cards
Downloadable software or digital products
Products marked “Final Sale”
If you’re unsure whether your item is returnable, please contact us.
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3. How to Initiate a Return
To start a return:
1. Email us at: support@ecoomart.store
2. Include:
Your name
Order number
Reason for return
Photos (if the item is damaged or defective)
Once your return request is approved, we will send you instructions on where to send the item.
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4. Return Shipping
You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
Return shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee that we will receive your returned item.
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5. Refunds
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to the original payment method within 7–10 business days.
Shipping costs are non-refundable (unless the return is due to our error).
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6. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need a different item, email us at support@ecoomart.store.
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7. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account.
Contact your credit card company — it may take some time before your refund is officially posted.
If you’ve done the above and still have issues, contact us at support@ecoomart.store.
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8. Contact Us
If you have questions about returns or refunds, please reach out:
Email: support@ecoomart.store
Phone: (optional)
Website: https://ecoomart.store